What Should I Do If I Haven’t Heard From the Insurance Company After Filing a Workers’ Comp Claim in North Carolina?

If you were hurt at work and your claim has been sent to your employer’s workers’ compensation insurance company, an adjuster should be assigned to your case. Their job is to review what happened and decide whether your injury qualifies for benefits.

In most cases, the adjuster will reach out to you. They may ask for a recorded statement and send medical authorization forms so they can review your treatment and records.

But sometimes things go quiet.

You may stop hearing from the adjuster. Calls go to voicemail. Emails don’t get answered. Meanwhile, you are left wondering if your claim has been accepted, denied, or even looked at yet.

Steps to Take to Get an Update on Your Workers’ Comp Claim From the Insurance Company

1. Call the insurance company and ask for someone who handles North Carolina workers’ comp claims
Workers’ comp departments are usually organized by state. If your adjuster is not responding, ask to speak with another adjuster who handles North Carolina claims for injured workers.

2. Ask for the adjuster’s supervisor
If you are still not getting anywhere, request to speak with a supervisor. Let them know you have been trying to get an update and have not received a response.

3. Contact the North Carolina Industrial Commission
If you still cannot get answers, you may need to involve the Industrial Commission. You can file a motion to Accept or Deny with the North Carolina Industrial Commission by sending a written letter to the Executive Secretary’s office. Contact information can be found on the North Carolina Industrial Commission website.

If you are dealing with a workers’ compensation claim and not getting answers, it may be time to talk to someone who handles these cases every day.

Hardison & Cochran offers free consultations to injured workers across North Carolina. If you have questions about your claim or feel stuck in the process, we are here to help.